Refund policy
Last Updated: September 3, 2026
Thank you for shopping with Quick Change Liquid Energy. Because our Products are consumable beverages, our return and refund policy is designed to protect the safety and quality of what we sell while still being fair to our customers. Please read this policy carefully before placing an order.
1. Unopened, Unused Products
We accept returns of unopened, unused Products in their original packaging within 30 days of the delivery date.
To be eligible:
•The item must be unopened and in its original condition
•You must have proof of purchase (order number or receipt)
•The Product must have at least 30 days remaining before its printed expiration date
Contact us at info@quickchangegroup.com with your order number to request a return. We will provide instructions, including the return address and any return shipping requirements.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will make it right at no cost to you.
Contact us within 48 hours of delivery at info@quickchangegroup.com
Include your order number and a photo of the damaged/incorrect item(s) and packaging.
We will offer a replacement, store credit, or full refund, at your choice, once the issue is verified.
We do not require you to return damaged or incorrect items unless we notify you otherwise.
3. Opened or Used Products
For health and safety reasons, we generally cannot accept returns of opened, used, or partially consumed Products, except in cases covered under Section 2 (damaged, defective, or incorrect items).
4. Non-Returnable Items
The following are not eligible for return or refund:
• Products marked “Final Sale” or purchased during clearance promotions
• Products purchased from third-party retailers or resellers (please contact the original point of purchase)
• Gift cards
• Products that arrive at or very near their printed expiration date due to a shipping delay outside our control; in that case, contact us at info@quickchangegroup.com and we will offer a replacement, store credit, or refund.
5. How to Start a Return
• Email info@quickchangegroup.com with your order number and reason for return
• Our team will review your request and respond within 5 business days
• If approved, we will provide return instructions and an authorization number
• Ship the item back using the instructions provided; we recommend a trackable shipping method
Returns sent without prior authorization may not be accepted.
6. Refunds
•Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund
• Approved refunds are issued to your original payment method within 5–7 business days
• Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement
• Original shipping charges are non-refundable, except where the return is due to our error (damaged, defective, or incorrect item)
7. Return Shipping Costs
• If the return is due to our error (damaged, defective, or incorrect item), we will cover return shipping costs
• For all other approved returns, the customer is responsible for return shipping costs unless otherwise stated
8. Order Cancellations
Orders can be canceled for a full refund only if the request is made before the order has shipped. Once an order has shipped, it is subject to this Refund & Return Policy. Contact info@quickchangegroup.com as soon as possible if you need to cancel an order.
9. Subscription Orders
If you sign up for a subscribe-and-save or other recurring order, you can pause, modify, or cancel your subscription at any time before the next billing cycle by logging into your account or contacting us at info@quickchangegroup.com. Cancellation is available entirely online; you will not be required to call or complete
any additional steps. Refunds for subscription shipments follow the same policy outlined above. Before any price increase or renewal, we will provide advance notice consistent with applicable law.
10. Sale and Promotional Items
Only regular-priced items may be eligible for a full refund. Sale or promotional items may be refunded at the discounted price paid, where eligible under this policy.
11. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, contact us at info@quickchangegroup.com.
12. Questions
If you have any questions about this Refund & Return Policy, please contact us:
Quick Change Group, Inc. – 8220 Creston Road – Paso Robles, CA 93446
info@quickchangegroup.com
(805) 266-8803
This Refund & Return Policy should be read together with our Terms of Service